Your Privacy Is Our Priority

01Introduction & Scope of Policy

jita9 is a trusted online casino and betting platform in Bangladesh. By using our website, you are considered to have agreed to the terms described in this privacy policy. This policy applies to our website, mobile platform, and all related services.

We believe you should have full control over your personal information. The purpose of this privacy policy is to clearly inform you how jita9 collects your information, why it is collected, where it is stored, and what steps we take to protect it.

02What Information We Collect

When creating an account and using services on jita9, we may collect the following types of information:

Identity Information

• Full name and username
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Email address
• Mobile number
• National ID or passport details (for identity verification when required)

Financial Information

• Deposit and withdrawal transaction details
• bKash, Nagad, Rocket, or Upay account numbers (to process transactions)
• Bank account details (for bank transfers)

Technical Information

• IP address and device identifiers
• Browser type and operating system
• Cookies and session data
• Site usage patterns and navigation logs

Gaming Activity Information

• Game history and betting records
• Win and loss history
• Bonus usage records
• Information about preferred games and categories

03Purpose of Data Collection

jita9 uses your information only for specific and legitimate purposes. Those purposes are described below:

3.1 Account Management and Identity Verification

We use your identity information to ensure secure login and verify account ownership. This helps prevent unauthorized access.

3.2 Transaction Processing

Financial information is needed to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.

3.3 Providing Customer Support

Our 24/7 support team uses your account information to quickly resolve your issues or questions.

3.4 Ensuring Responsible Gaming

This information is used to monitor gaming behavior, identify potentially harmful habits, and provide responsible gaming recommendations.

3.5 Platform Development and Analytics

Technical information is analyzed to improve the user experience, develop new features, and identify technical issues.

3.6 Compliance with Legal Obligations

Information may be retained or provided to authorities upon request in accordance with applicable laws and regulations.

04Cookies & Tracking Technologies

We use cookies when you browse the jita9 website. Cookies are small text files stored in your browser that help remember your preferences and settings on future visits.

Types of cookies we use:

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferred language, game category, and similar preferences.
• Analytics Cookies: Help monitor site usage to improve the quality of our services.

You can disable cookies at any time from your browser settings. However, disabling certain essential cookies may limit some functionality of the site.

05Sharing Information with Third Parties

jita9 never sells or rents your personal information. However, limited information may be shared with certain trusted partners to operate services:

5.1 Payment Processors

Necessary information is shared with the relevant financial institutions to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions. These institutions operate under their own privacy policies.

5.2 Game Providers

Technical session data may be used to run software from Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and other game providers. Personal identity information is kept to a minimum in these cases.

5.3 Legal Authorities

Information may be provided to relevant authorities as part of a court order or lawful legal process.

06Data Security Measures

jita9 follows industry-leading standards to protect your information. Our technical and organizational security measures are described below:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is secured with 256-bit SSL encryption.
• Secure Data Storage: Stored information is held in encrypted databases and can only be accessed by authorized staff for specific purposes.
• Two-Factor Authentication: An additional layer of security is provided for account login.
• Regular Security Audits: Our systems undergo regular security audits.
• Trained Staff: All our staff are trained in data protection and bound by confidentiality agreements.
• Firewall and Intrusion Prevention: Advanced firewalls and intrusion detection systems are active at all times.

However, data transfer over the internet is not entirely risk-free. While we strive to ensure the highest level of protection, 100% security cannot be guaranteed. You are advised to keep your account password confidential and avoid logging in on unsecured networks.

07Data Retention Period

jita9 retains your information only for as long as necessary to provide services and meet legal obligations.

• Active Account Data: Retained for the entire duration the account remains active.
• Inactive Account Data: Transaction records are retained for a defined period even after an account is closed.
• Financial Transaction Records: Retained for a specified period as required by law.
• Communication Logs: Customer support content is kept for a limited period after the relevant issue is resolved.

Once the need has passed, we securely delete your information or anonymize it so that you cannot be directly identified.

08Your Rights

Every registered user on jita9 has the following rights regarding their own data:

8.1 Right to Access Information

You can request at any time to know what information we hold about you.

8.2 Right to Correct Information

If any of your stored information is incorrect, you can request that it be corrected.

8.3 Right to Request Deletion

After closing your account, you can request deletion of any information that is not required to be retained beyond legal obligations.

8.4 Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. To do so, contact us at [email protected].

8.5 Data Portability

You can request a copy of your account information in a common, readable format.

09Protection of Children and Minors

jita9's services are for those aged 21 or above only. We do not knowingly collect any personal information from minors.

Age is verified at registration and confirmed through an ID document when necessary. If a user is found to be under 21, their account will be closed immediately and the associated information will be deleted.

10Notice of Policy Changes

jita9 may update this privacy policy when needed. In the event of changes:

• A new version will be published on this page and the "Last Updated" date will change.
• Registered users will be notified by email for significant changes.
• Continued use of the site after a change is considered acceptance of the new policy.

We therefore recommend checking this page regularly.

11Contact & Complaints Process

If you have any questions, concerns, or complaints about this privacy policy, please contact us. jita9's support team is available seven days a week, 24 hours a day.